Returns for repair, warranty claims, credit or any other reason will be refused without first obtaining a RETURN MATERIAL AUTHORIZATION (RMA) number. An RMA number can be obtained for qualified product through the Peerless-AV® Customer Care Team at 800-865-2112 or 630-375-5100 between the hours of 7 AM to 7 PM CST (Monday through Friday), or email us at firstname.lastname@example.org, provided all necessary information is available at the time of the request.
The customer is responsible for all shipping costs back to Peerless-AV. Product must be sufficiently packaged per the return instructions to protect the shipment from freight damage. Shipment must also be adequately insured. Should damage occur with the shipment, it is the responsibility of the customer to file any freight claims.
No freight collect shipments will be accepted.
Upon receipt and inspection, Peerless-AV reserves the right to accept or reject the return. If the returned product is rejected, it is the customer’s responsibility to pay for return shipping costs. Product will be considered abandoned after 30 days and will be discarded and/or destroyed if customer does not make return arrangements.
Any returned product which is opened, installed, modified, altered, or in any way physically damaged or unlike new may be rejected and will not qualify for any type of return credit.