Installation Tips

Use the tips below to ensure that your installation is done safely and successfully.


If you need further assistance, please contact our Customer Care team!

Watch the step-by-step instructional videos below to learn how to properly install your

Neptune™ Shade Series Outdoor TV + included Outdoor Tilting Wall Mount!

Choosing the Best Location for Your Neptune™ Shade Series Outdoor TV

Unboxing Your Neptune™ Shade Series Outdoor TV

How to Mount Your Neptune™ Shade Series Outdoor TV

How to Properly Cable Your Neptune™ Shade Series Outdoor TV

How to Set-up Your Neptune™ Shade Series Outdoor TV


Frequently Asked Questions

What tools are needed to install the included Outdoor Tilting TV Wall Mount?

 

  1. Stud Finder
  2. Cordless Drill
  3. 5/32” Drill Bit or 5/16” Drill Bit*
  4. Socket Wrench
  5. 3/8” Socket
  6. Level
  7. Pencil
  8. Hammer
  9. Tape Measure
  10. Phillips Screwdriver
  11. 4mm Allen Wrench (included with mount)

 

*For concrete or cinder block installations, you will need a hammer and 5/16” drill bit.

Where can the Neptune™ Shade Series Outdoor TV be installed?

  1. The Neptune Shade Series Outdoor TV can be installed virtually anywhere that does not allow direct sunlight to beat down on the LCD. Proper locations would be under an eave or overhang enough to shadow the sun on the LCD. Although engineered for the outdoor usage, the screen is not meant for direct sunlight placement.

Can I install the Neptune™ Shade Series Outdoor TV by myself, or do I need to hire an AV Installer?

  1. The TV is no more difficult to install than an indoor TV, however the weight of outdoor TVs tends to be more than with indoor TVs due to frame structure (usually metal for purpose built outdoor TVs). Due to the increased weight, it is recommended to always use a minimum of 2 individuals for lifting the TV.

    Note: Verify that there is electric service where you plan to place the TV. If there is not, always consult a certified/qualified electrician who understands installing the correct outlets for an outdoor environment.

What type of surface can the Neptune™ Shade Series Outdoor TV be installed on?

The TV can be installed on most any surface that has a stud structure. If studs are further apart than 16", then installed wood blocking into that stud-space is essential. You do not want to mount an outdoor TV using toggle bolts, for instance. You must consider the weight the TV and anchors used, if not mounting into wood for all 4 lag bolts. If mounting on a brick or cement block surface, never mount into grout lines, and take care in using the supplied cement block anchors.

At what height should the Neptune™ Shade Series Outdoor TV be installed at?

For indoor TVs, depending on the room, you would normally mount at or around eye level when seated. The outdoor environment is a different beast. You must understand that if you are entertaining and have activities in the environment that there aren't viewers statically sitting down, although that could be part of the atmosphere. Although no 'perfect' height as it’s in the eye of the beholder, you generally want to mount closer to average eye height when standing up. This will accommodate more than just those in front of the TV.

What is IncreLok™ tilt and how is it used on the included Outdoor Tilting TV Wall Mount?

IncreLok tilt refers to the series of holes on the side of each adaptor bracket. Always make sure the screws on the sides of the adaptors are always facing outward, toward the edges of the TV so adjustments can be made if you want to change the tilt angle of the TV. IncreLok tilt is a patented feature that locks the display angle at -5°, 0°, 5°, 10° or 15°. When the screw is properly inserted at the desired angle, this feature helps keep the TV locked at the proper angle and prevents from unintentional movement. Never try to adjust the tilt angle while the TV is mounted.

How often should my installation be inspected to ensure it is safe?

Outdoor TV installations should be check yearly or after any gusty conditions arise to ensure there is no separation of the wall plate from the mounting substrate or damage to steel components and hardware. If known severe inclement weather, such as hurricane force winds, tornados or hail storms, is forecasted you may want to temporarily remove your TV from the wall plate to prevent debris from damaging the TV.

How do I get content to play on the Neptune™ Shade Series Outdoor TV?

The TV accepts standard digital and analog cabling (HDMI, YPbPr+Audio, CVBS+Audio). If using digital cables, make sure you do not exceed 45'. If distances are longer than that, the installer may want to consider an HDMI extender that will supply up to 4K content. The extenders utilize coax or xcatgory cabling as their infrastructure. Both coax and cable have a much longer length before any type of cliff-effect is realized.

How can I get a wireless signal to a SMART TV device by installing it inside the I/O pocket of the TV? 

The best way to investigate solid WiFi connectivity points is to walk the perimeter where the TV will be installed and take note of connectivity strength. Once you have pinpointed a location you believe will work:

  1. Place the TV gently on the ground or lean it against an object in that area
  2. Place the SMART TV device of your choice in the I/O terminal pocket
  3. Seal the I/O pocket, following the provided instructions for your Neptune Shade Series Outdoor TV
  4. Test the connectivity by turning all the gear on, dialing in the correct input and testing a video stream
  5. Once WiFi connectivity is deemed strong, you can finish setting up your SMART device by following the instructions provided by the SMART device manufacturer

Note: Make sure you understand how your SMART TV device is controlled. If it is IR, use the supplied IR Repeater and affix the IR emitter end to the IR Receiver located on your SMART TV device. Now you can utilize the integrated IR pass through to control that as you would the TV. If the SMART TV device is of an RF nature, you may need to stand closer to the TV to manipulate that 3rd party device.

How can I extend WiFi signal to have better connectivity to the SMART TV device in the I/O pocket?

There are many WiFi extenders on the market. Both made for indoor and outdoor usage. If you can bring the extender to the exterior of the structure that the device is being mounted to, that is the best option. If your only option is to extend internal to the house, you will want to bring that as close to the TV’s location as possible.

How can I control the source that I have now connected to my Neptune™ Shade Series Outdoor TV?

By using the IR Repeater port, you can direct IR commands pointed at the front of the TV through the IR Repeater port through the supplied Repeater cable. The IR Repeater cable is 9' in length and can be extended through a standard multi-wire cable that supports at least 3 leads. The cable can be spliced and lengthened to reach source equipment that is not local to the installed outdoor TV location. With the included learning remote, you can also learn the commands for up to 2 additional devices, all while keeping it the proprietary remotes safely inside away from moisture.