1. Browse & Select – Explore our collection of outdoor TVs and accessories. Click on any product to view details, specifications, and customer reviews.
   2. Add to Cart – Once you’ve found the perfect item, click the "Add to Cart" button. You can continue shopping or proceed to checkout.
   3. Checkout – When you're ready, click "Proceed to Checkout." Enter your shipping details, select a payment method, and review your order.
   4. Place Your Order – Click "Complete Purchase" to finalize your order. You’ll receive an order confirmation email with tracking details once your item ships.

Need help? Our customer care team is happy to assist! Feel free to reach out via your preferred contact method. Happy shopping!

Currently, we accept the following credit cards:

• Visa
• Mastercard
• Discover
• American Express

You will receive an order confirmation email from info@neptuneTV.com shortly after your purchase is completed. This email will include details of your order, such as the items you purchased and your shipping address.

If you don’t receive an order confirmation email within a few minutes of placing your order, please check your spam or junk folder. The email will be sent from info@neptuneTV.com. If you still can’t find it, contact our customer care team and we’ll assist you in verifying your order.

We understand that plans can change! You can modify or cancel your order within 24 hours of placing it. Simply contact our customer care team as soon as possible, and we’ll be happy to assist you.

If your order has already been processed or shipped, we may not be able to make changes, but we’ll do our best to find a solution for you.

At this time, we do not offer financing or installment payment options. All purchases must be paid in full at checkout using one of our accepted payment methods.

Your credit card will be charged when your order ships. On your statement, the charge will appear as Peerless Industries.

USA: Neptune Outdoor AV Solutions are available for shipment to the continental United States only (excluding Alaska, Hawaii, and Puerto Rico). If you prefer to purchase from one of our Authorized Online Retailers, please click here to see your options!

Canada: Online orders are not currently offered from neptuneTV.com. However, you can check out our Authorized Online Retailers to find a preferred retailer in your area!

International: At this time, we do not ship internationally.

After placing your order, you will receive an email from info@neptuneTV.com with delivery updates and tracking information within 3 business days.

If you don’t receive a delivery update email within 3 business days after placing your order, please check your spam or junk folder. The email will be sent from info@neptuneTV.com. If you still can’t find it, feel free to contact our customer care team, and we’ll be happy to assist you!

Yes! We offer free ground shipping for orders within the continental United States.

Orders typically arrive within 7 to 10 business days after they ship.

At this time, we do not offer expedited shipping.

To track your order, please contact our customer care team with your order number readily available:

• Online Chat
• Fill out a Technical Support Form
• Email us at info@neptuneTV.com
• Call us at 630.375.5100 or 800.865.2112

If your order is delayed, please reach out to our customer care team using any of the contact methods above. Please have your order number readily available. We’ll be happy to assist!

• Once your order is placed and payment is received, it will ship within 3 business days.
• You will receive a phone call from the carrier to schedule a delivery window.
• On delivery day, the driver will unload your TV and bring it to your front door.
• The driver will not unbox the TV—that will be your responsibility.
• An adult (18+) must be present to sign for the delivery.

💡 Important: If your delivery arrives damaged, do not accept it and refuse the shipment.

Note: If you purchased a soundbar, dust cover or mount separately, this will ship individually and will be left at your door (no signature required).  

Yes, an adult (18+) must be present to sign for the TV delivery.

We accept returns on unopened products in their original packaging. A restocking fee will apply based on the timing of your return. The customer is responsible for properly shipping the product back to us. For more details, please click here to view our complete Return Policy.

To start the return or exchange process, simply submit a request through one of the following methods:

• Online Chat
• Fill out a Technical Support Form
• Email us at info@neptuneTV.com
• Call us at 630.375.5100 or 800.865.2112

Yes, a restocking fee will be applied based on how many days have passed since your order was shipped:

• 1 to 30 days: 25% restocking fee
• 31 to 60 days: 35% restocking fee
• 61 to 120 days: 50% restocking fee
• Over 120 days: Return not accepted

• If the packaging is damaged upon delivery, please indicate this on the delivery receipt.
• If the product itself is damaged, you can refuse the delivery. Please take pictures of any damage.
• If you notice damage after unboxing, contact us immediately.
• If something isn’t working properly during setup, please fill out a Technical Support Form to start a troubleshooting ticket. Most issues can be resolved with assistance from one of our technicians.

Unfortunately, returns are only accepted on unopened products in their original packaging.

We offer the following warranties on our products:

• Outdoor TVs: 1 year
• Outdoor Soundbar: 1 year
• Outdoor Dust Cover: 1 year
• Outdoor Mounts: 5 years

It’s quick and easy! Simply click here to fill out our online registration form to register your product.

Our products are guaranteed to be free from defects in material and workmanship, under normal use, for the warranty period starting from the original purchase date. For North America only, the Limited Lifetime Warranty applies.

At Peerless-AV's discretion, we will either:

• Repair or replace with new or refurbished parts/products, or
• Refund the purchase price of the product if it fails to conform to this warranty.

To request a warranty repair or replacement, please fill out and submit our Technical Support Form.

You can reach our customer care team through several options:

• Help Center: Submit a request through our Technical Support Form
• Live Chat: Start a conversation using the chat icon in the bottom right corner
• AI-Supported Chat: Get instant assistance with our AI chat, or request to speak with a human agent if needed
• Phone: Call us at 630.375.5100 or 800.865.2112
• Email: Reach us at info@neptuneTV.com

Our customer care team is available Monday – Friday, 7 AM – 6 PM CST.

Yes! Simply click the chat icon in the bottom right corner of the page to start a conversation. If the AI chat doesn't provide the answers you need, you can easily request to speak with a human agent during business hours.

To find the user guide, please visit the product webpage and click on the "Supporting Documents" tab. There, you'll find the user guide, sell sheets, and other useful documents.

Yes! We offer outdoor-rated mounts, universal dust covers, and an outdoor soundbar for sale. For replacement parts, please reach out to our customer care team, and we’ll assist you with your inquiry.

Outdoor rated TVs and soundbars are engineered to be used in potentially wet environments, both in warm and cold weather. There are precautions taken when designing and manufacturing outdoor TVs to keep the user safe from electrical shock. Aside from not warrantying indoor TVs for outdoor usage, safety is of major concern.

You should always keep any outdoor TV and soundbar away from open fires and flames. If placing over a fireplace, a mantle is required to shield the product from the heat source as that can greatly reduce the lifespan of the unit.

The TVs are IP54 rated and the soundbar is IP55 rated, which states that the products are rainproof. Always remember to never install an electrical device within 5 feet of a water source.

The TVs and soundbar are engineered to be used in wet environments, and will survive rain/splashing water. The TVs and soundbar are not meant to be power washed (the TV will not be able to sustain the physical force to the LCD screen, nor will the soundbar’s speakers).

The TVs and accessories are able to be installed in a salt air environment due to their finish. Periodic screen cleaning would be recommended to prevent mineral deposits from building up on the surface of the screen.

Full Sun & Partial Sun TVs: Outdoor-rated tilt wall mount, outdoor rated smart TV remote control, Magic Remote™, IR repeater for control of 3rd party devices, and literature for proper use, warranty, and service information.

Shade TV: IP rated remote control and literature for proper use, warranty, and service information.

Soundbar: Power cable, HDMI cable, outdoor-rated mounting hardware, outdoor-rated IR remote control, and user manual.

Yes, the mount included with the Neptune™ Outdoor Soundbar and TVs (Full Sun and Partial Sun Models) uses a special painting process that uses a zinc-based primer and durable powder coating process to help prevent rust. The hardware that is included is stainless steel or Geomet^® coated (used in the auto industry) to prevent corrosion. You should always use an outdoor rated wall mount when installing TVs outdoors.

Yes, there are alternative Neptune™ mounts that are engineered for outdoor use which can be purchased separately. Click here to see TV mount options.

55", 65" Partial Sun & Full Sun: 300mm x 200mm

55" Shade Model: 400mm x 200mm

65" Shade Model: 400mm x 300mm

Yes, there are Neptune™ Universal Dust Covers available for sale. Click here to learn more.

Full Sun & Partial Sun: Three HDMI ports

Shade: Four HDMI ports

Each outdoor TV series allows for audio connection via Analog Stereo, Digital Optical, or HDMI ARC.

Navigate to Audio Setting in the menu and select the audio output for either the built-in TV speakers or any 3rd party audio (such as a soundbar, receiver, etc.).

All Neptune Outdoor TVs can be controlled by using the IR remote control or the CEC (Consumer Electronic Control).

Full Sun & Partial Sun: Enter the Settings Menu and Navigate to All Settings. Select General from the menu. Navigate to the Devices menu. Select HDMI Settings. Open the HDMI Deep Color settings and select 4K. HDMI sources that are not connected will be greyed out.

Shade: Dolby Vision HDR is the default viewing model that will display as long as the output device supports Dolby Vision.

Full Sun & Partial Sun: Yes, allows up to 30 characters.

Shade: Yes, allows up to 36 characters.

Full Sun & Partial Sun: The LED indicators will light up red when the TV is off and green when the TV is on.

Shade: The white power logo illuminates when off and will not be illuminated when the TV is on.

Full Sun & Partial Sun TVs: Manufactured in Korea

Shade TV: Manufactured in the US

Soundbar: Manufactured in China

Full Sun & Partial Sun: For voice control to be active, the TV must be connected to the internet. Once an internet connection is established, press the microphone button on the Magic Remote™ and speak clearly into the remote.

Shade: Not applicable