Frequently Asked Questions
Outdoor rated TVs are engineered to be used in potentially wet environments, both in warm and cold weather. There are precautions taken when designing and manufacturing outdoor TVs to keep the user safe from electrical shock. Aside from not warrantying indoor TVs for outdoor usage, safety is of major concern.
You should always keep any outdoor TV away from open fires and flames. If placing over a fireplace, a mantle is required to shield the outdoor TV from the heat source as that can greatly reduce the lifespan of the unit.
The TV carries an IP54 rating which states that the TV is rainproof. Always remember to never install an electrical device within 5 feet of a water source.
The TV is engineered to be used in wet environments. The TV will survive rain and splashing water. The TV is not meant to be power washed as it will not be able to sustain the physical force to the LCD screen.
The TV comes with a limited 1-year parts and labor warranty.
The purchase of the Neptune™ Shade Series Outdoor TV includes an outdoor rated tilt wall mount, an outdoor rated learning remote control, an IR repeater for control of 3rd party devices, and literature for proper use, warranty, and service information.
Yes, the mount included with the Neptune™ Shade Series Outdoor TV uses a special painting process that uses a zinc-based primer and durable powder coating process to help prevent rust. The hardware that is included is stainless steel or Geomet® coated (used in the auto industry) to prevent corrosion. You should always use an outdoor rated wall mount when installing TVs outdoors.
55" and 65" Models: 300mm x 200mm
75" Model: 400mm x 200mm
There are various dust covers that can be purchased from 3rd party vendors that are available online, most notably on Amazon.
There are three HDMI 2.0 ports on the TV.
There are two Audio Outputs; 1 analog 3.5mm stereo jack and 1 digital TOSLink jack.
Digital: Verify that the audio outputting from the TV is able to decode the digital audio signal. The TV will output the RAW digital signal leaving the 3rd party audio device to decode it. Or you can force a PCM signal which will deliver stereo digital audio.
Analog: Verify that the audio level on the TV is turned up to 85%. Note that the analog output is variable.
The TV can be controlled via IR with the supplied learning remote control. It can also be integrated into a control system that supports IR or RS232.
The RS232 port is used by professional installers when integrating into 3rd party control systems. The active pins are 2 (RX), 3 (TX) and 5 (GD). (The COM port settings are 38400, 8, none, 1)
The supplied remote control comes preprogrammed with the both the Neptune™ Shade Series Outdoor TV codes; the additional AUX buttons are there to learn up to 2 more devices in the event that there are 3rd party devices that are IR controllable (Ex: ROKU, APPLETV, etc.).
No, the supplied remote does not support RF control.
The IR Repeater functions in delivering IR commands via the included Repeater cable to source devices that are not within line of site of the remote control. The flasher is to be placed no further than 6" to the device that it is meant to control.
Yes, they are definable up to 10 characters.
The LED indicators show red when the TV is off and green when the TV is on.
The TV is manufactured in South Korea.